Frequently Asked Questions (FAQ) for Jhinuk Boutique

Last Updated: July 02, 2025

Welcome to the FAQ page for Jhinuk Boutique! Below, we’ve compiled answers to common questions about our products, services, and policies. If you have additional queries, please contact us at jhinuk.konnectwithkolors@gmail.com or visit us at Shop No 7, 255, Netaji Subhash Chandra Bose Rd, opposite Surya Sen Metro Station, Sahid Nagar Colony, Netaji Nagar, Kolkata, West Bengal 700047, India.

1. General Information

What is Jhinuk Boutique?

Jhinuk Boutique is a Kolkata-based boutique offering a curated collection of traditional and contemporary Indian clothing, accessories, and handmade crafts. Our products are available online at https://www.jhinukboutique.com and at our physical store in Kolkata.

Where are you located?

Our physical store is located at:
Shop No 7, 255, Netaji Subhash Chandra Bose Rd, opposite Surya Sen Metro Station, Sahid Nagar Colony, Netaji Nagar, Kolkata, West Bengal 700047, India.

What are your store hours?

Our store is open from 12:00 PM to 9:00 PM, Wednesday through Monday. We are closed on Tuesday.

2. Shopping Online

How do I place an order on your website?

To place an order:

Browse our products at https://www.jhinukboutique.com
Select your desired items and add them to your cart.
Proceed to checkout, enter your shipping and payment details, and confirm your order.
You’ll receive an order confirmation email with details.
You can order by WhatsApp or phone call also.

What payment methods do you accept?

We accept payments via:

Credit/Debit Cards (Visa, MasterCard, etc.)
UPI (Google Pay, PhonePe, etc.)
Net Banking
Cash on Delivery (available in select areas within Kolkata)
All payments are processed through secure third-party payment gateways.

Can I modify or cancel my order?

Modification: Contact us within 2 hours of placing your order at support@jhinukboutique.com to request changes, subject to availability.
Cancellation: You can cancel your order within 24 hours of placement by emailing us. Refunds will be processed as per our Refund Policy.

3. Shipping and Delivery

Do you ship internationally?

Yes, we ship to select international destinations. Shipping costs and delivery times vary based on location. Check our Shipping Policy at checkout for details. or you can call us.

What are your shipping charges within India?

Shipping charges depend on the order weight and delivery location. Standard shipping within India typically costs ₹100–₹300. Free shipping is available on orders above ₹2,000 within India.

How long does delivery take?

Within Kolkata: 2–5 business days.
Rest of India: 5–10 business days.
International: 10–20 business days, depending on the destination and customs clearance.
You’ll receive a tracking link once your order is shipped.

4. Returns and Refunds

What is your return policy?

We accept returns within 7 days of delivery for unused, undamaged products in their original packaging. Please review our Return Policy on the website for detailed instructions.

How do I return an item?

Email us at jhinuk.konnectwithkolors@gmail.com with your order number and reason for return.
Pack the item securely and ship it to our Kolkata address.
Once received and inspected, we’ll process your refund or exchange within 7–10 business days.

Are custom-made products returnable?

Custom-made or personalized products are non-returnable unless there is a manufacturing defect.

5. Products and Customization

What types of products do you offer?

We offer a range of Indian clothing (sarees, kurtas, lehengas, etc.), accessories (jewelry, bags), and handmade crafts. Our products celebrate traditional craftsmanship with a modern touch.

Do you offer customization?

Yes, we provide customization for select clothing items, such as tailored sizes or specific designs. Contact us at jhinuk.konnectwithkolors@gmail.com for customization requests, which may incur additional charges and time.

Are your products authentic?

All our products are sourced from skilled artisans and trusted suppliers, ensuring authenticity and quality. We prioritize handcrafted and ethically made items.

6. Account and Privacy

Do I need an account to shop?

No, you can shop as a guest. However, creating an account allows you to track orders, save preferences, and access exclusive offers.

How do you protect my personal information?

We take your privacy seriously and comply with the Digital Personal Data Protection Act, 2023. Please review our Privacy Policy at https://www.jhinukboutique.com/privacy-policy for details on how we collect, use, and protect your data.

7. Customer Support

How can I contact customer support?

You can reach us via:

Email: jhinuk.konnectwithkolors@gmail.com
Phone: +91-7439768662
In-Store: Visit our Kolkata store during business hours.
We aim to respond to queries within 24–48 hours.

What should I do if I have a complaint?

Please contact our Grievance Officer at jhinuk.konnectwithkolors@gmail.com with your concern. We’ll address your issue promptly and fairly.

8. Promotions and Discounts

Do you offer discounts?

Yes, we offer seasonal discounts, festive promotions, and exclusive offers for newsletter subscribers. Check our website or follow us on social media for updates.

Can I use multiple discount codes on a single order?

Only one discount code can be applied per order unless otherwise stated in the promotion terms.

9. In-Store Shopping

Can I place an order in-store and have it shipped?

Yes, visit our store, and our staff can assist with placing an order for delivery to your preferred address.

Do you offer in-store pickup for online orders?

Yes, select “In-Store Pickup” at checkout, and collect your order from our Kolkata store within 7 days of notification.

10. Miscellaneous

Do you offer gift wrapping?

Yes, gift wrapping is available for an additional charge of ₹50 per item. Select this option at checkout or inform our staff in-store.

How can I stay updated on new collections?

Subscribe to our newsletter on https://www.jhinukboutique.com or follow us on social media platforms for updates on new arrivals, promotions, and events.

If you have any other questions, feel free to reach out to us! Thank you for choosing Jhinuk Boutique.